FAQ

• Where are you based?

We are based in El Monte, California. 12 miles from Los Angeles, California.

• Will you deliver to a residence?

Yes, but all LTL deliveries are to the curb only. If you desire inside delivery and/or lift gate service, there will be an additional delivery charge(s). Please contact customer service to discuss all residential deliveries before ordering.

• How much is shipping and handling?

Please contact us at 1-866-701-2980, there are many factors that have to be determined when giving freight prices; such as weight, size of material and delivery location. We will work closely with you and our freight carriers to give you the best possible shipping cost.

• When will my order ship?

Most of the items leave our warehouse within 2-business days of your order, additionally we have teamed up with XPO Logistics to offer the shortest shipping times and the most reliable service available. Please search each individual item for more information on the availability of each item. If you need expedited shipping, please contact us for rates.

• Will I receive a tracking number once my items shipped?

Yes, once your order leaves our warehouse, we will send an e-mail OR notify you by phone with your tracking information.

• An item is missing from my shipment?

In the event that you are missing an item from your shipment please contact customer service at 1-866-701-2980 immediately. Please note that for LTL deliveries you must note any missing items or damages on the Bill of Lading BEFORE the driver leaves. We cannot be held responsible for missing items or damages that are not noted upon receipt from the LTL carrier.